Returns & Exchanges
At llano, we stand by the quality of our high-performance electronics and offer a 30-day window for returns or exchanges on all original purchases. If you are not completely satisfied with your device, we are committed to making the process simple and efficient.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location within 7 days of receiving your RMA.
Inspection and Refund
Once our technicians verify the hardware condition, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing